skills Archives - Coorpacademy

5 good CSR practices to remember

According to an IFOP study published in 2021, 84% of respondents believe that sustainable development should be a mandatory course in all vocational and higher education programs.

Today, Corporate Social Responsibility (CSR) is a strategic issue for companies. It is a crucial ingredient in the recipe of a company that is committed and concerned about its environmental, social, and economic impact, yet it is often relegated to the background. In this article, we propose an action plan in 5 key points to effectively engage your employees in an environmental approach!

Make your employees aware of environmental issues

The environmental issue is nowadays at the heart of people’s concerns. Your employees are therefore more and more sensitive to these issues. Nevertheless, the issue of climate change is not new, and if it is so difficult to change things, it is mainly because the work is dizzying: we can quickly feel overwhelmed. Thus, one of the keys to implementing an effective CSR strategy is above all to make employees aware of the complex challenges of the environmental issue. How can we do this? One way that has recently emerged and is gaining momentum is through the “Fresque du Climat”. “To act on climate change, we must first understand it”. Here is the conviction that the French association created in 2018 displays. It then proposes a cooperative and playful workshop that aims to raise public awareness of climate change. Being able to be carried out on-site or remotely, the “Fresque du Climat” is based on a game of cards proposing causes and consequences, and whose players must connect them. This allows everyone to link the causes and consequences of climate change and thus, to better understand the extent of the problem.

Develop the skills of the teams on the solutions to be implemented

Once they are aware of and ready to fight climate change, it is necessary to deepen the knowledge of employees, particularly in the search for solutions. Thus, increasing the competence of employees on environmental issues is crucial to implement short-term solutions and to already outline the long term. This can take several forms. First of all, you can extend the awareness phase with brainstorming and situation workshops to find solutions. This allows you to apply the knowledge learned and to identify the processes to be transformed. Moreover, each industry, each department, must find adapted solutions, and this can only be done through the first concerned: employees. Finally, to ensure that your commitment to the environment is not confined to a single day, it is important to guarantee continuous training on these subjects, which are evolving at lightning speed. This is why we also recommend integrating an online training solution that will allow you to train your employees on these issues daily. If digital learning is an indispensable tool to train all employees massively and quickly, it is also more engaging and fun, thus promoting employee interest in training.

Define a group of committed employees to promote the company’s CSR culture and involve all employees

To imagine a different way of doing things and transform the company, it is necessary to spread the CSR culture within the company, at the heart of each business. The multiplicity of actions to be taken is such that all employees must be involved in this approach. Thus, stakeholder management is essential to the success of this mission. On a more global level, we note that networks of companies committed to the social and ecological transformation of the economy are increasingly being formed. These initiatives, such as the Impact France network that recently participated in Cop26 or the Makesense organization that creates tools and programs for collective mobilization to take action and build an inclusive and sustainable society, give everyone the power to act. Thus, within the company, it is also useful to create groups of employees who wish to commit themselves to the ecological transition of their company. As pillars of the CSR strategy, they will help to mobilize teams around common objectives to instigate change and develop a collective dynamic.

Make the CSR strategy an integral part of the company’s overall strategy

An effective CSR strategy can only work if it is a long-term commitment for the entire company. Whereas in the past, a foundation or a donation could be enough to show their credentials, it is now essential for companies to adapt to new legislation such as the low-carbon objective proposed by the Paris Agreements. Therefore, it is essential to think of CSR strategy as an inseparable element of the global strategy. This is necessary so that the company can adapt upstream and take up the major challenges of tomorrow, instead of reacting on the fly (literally and figuratively), once it is too late. The idea is to banish greenwashing and accelerate a profound transformation of corporate activities. From then on, the CSR strategy must be supported and promoted by the whole company, starting with the top management. In concrete terms, the entire company must be involved because every decision and every action plan must be thought through by including CSR objectives and by establishing measures on the resulting impacts.

Objective: BCORP certification

The “B Corp” label is a certification granted by the independent NGO B-Lab. This label is awarded to companies that set extra-financial social or environmental objectives and that meet demanding criteria in terms of responsibility and transparency. To obtain this certification, 200 questions must be answered in five areas: governance, employees, communities, the environment, and customers. If you exceed 80 points, you can apply for certification. Why is this important? The “B Corp” label is an international movement that already brings together more than 4,000 companies of all sizes and sectors in 74 countries, including more than 145 in France. It is a sign of a committed company that wants to make a difference.

Want to go further? Discover our article on the skills you need to acquire to reinvent yourself!

Protecting biodiversity: an asset for companies

CSR, Stakeholders and Jobs: Everyone’s Business

Sustainable transformation in 20 questions

Clue, the educational investigation: become the hero of your training!

Having just arrived on Skill Island, the seven members of the Newcleus research laboratory’s party committee soon lose one of their number in tragic circumstances. What happened to poor Mr Boddy? While everything seems to point to an accident, Colonel Mustard suspects… murder! He decides to investigate on the sly… Who could have had it in for the good man? With what weapon was he killed? And in which room of the house did the murder take place? These answers are up to you to find, thanks to the clues that have been misplaced in the sumptuous house. It’s up to you to play detective, it’s up to you to play…

Clue !

With more than 150 million copies sold worldwide since 1950 – including 4 million in France – the mythical board game developed by Hasbro® has been invited onto the Coorpacademy platforms to make your employees the heroes of their training.

Discover this new educational format through 3 clues on the backstage of this partnership!

Clue 1 – An iconic and entertaining partnership

Building on the success of the Trivial Pursuit courses, our partnership with Hasbro continues to enrich our training offer through the world-famous game Clue. Making learning more fun is one of our core beliefs and engaging employees in training is one of our daily missions. Therefore, we are constantly looking for innovative and entertaining formats, so that the learner is a real actor in the course they are playing.

With this new learning innovation, the learners of the Coorpacademy platforms have the opportunity to develop their skills through a game that they know well, and which mobilises their full attention! Indeed, a good detective must be critical…

Clue n°2 – A formative and playful investigation!

In Coorpacademy’s Clue investigation, your objective is to understand who is behind the murder of Mr Boddy… To solve this crime, you will have to discover as many clues as possible by exploring the manor and questioning the five suspects. But be careful… they will mislead you, knowingly or not! Your critical thinking skills will be essential to unravel the truth.

This skill, identified as indispensable by 2025 by the World Economic Forum, enables people to learn how to construct rigorous reasoning in order to achieve an objective, or to analyse facts in order to formulate a judgment.

Clue 3 – An immersive learning experience

You are now in the shoes of the famous Colonel Mustard! You have access to the different rooms of the manor. These are full of clues that you can manipulate to gather all the information you need to solve your investigation. Pssst… the mansion is so big, it also hides secret passages. Pay attention, they might help you to identify the real culprit…

Set sail for Skill Island, a windy island, and find the seven members of the Newcleus research lab’s party committee! Hurry, one of them will soon disappear under strange circumstances… Start the investigation!

Management as a pillar of the cultural transformation of companies

Following a year of lockdown, organisations’ culture is undergoing a profound change. The pandemic has changed our habits and behaviours, beyond the personal sphere. To ensure recovery, companies are resilient and are preparing to face the transformations they are going through. The new management and working methods also imply a profound change in the corporate culture and this transformation is essential to support the other transformations to come.

Google searches around Employer Brand have doubled in three years, and 77% of adults in four countries (US, UK, France and Germany) say they first learn about a company’s culture before applying for a job, according to Glassdoor‘s Mission and Culture 2019 survey.

The culture of a company is now an inseparable factor in employee well-being. This trend is only becoming more pronounced as Millennials enter the workforce. The new generation is challenging organisations, demanding a corporate culture that shares their values and, above all, that these values are supported by management and embedded in the day-to-day running of the business. The Glassdoor study confirms this new paradigm as 73% said they would not apply to a company if they did not share its values.

But the arrival of millenials on the labour market is not the only issue of cultural transformation. Indeed, our contemporary economy is giving rise to new trends, new modes of organisation, which are giving rise to transformations. There are many issues at stake: the transition from a vertical organisational mode to a more horizontal and open organisation, the transition from a product-centred economy to a customer-centred strategy, new managerial functions and practices (start-up model, reinvented company, emergence of the manager-coach). Companies are also working more and more with a wide range of international players: suppliers, customers, employees, etc. Being able to work, exchange or negotiate with people of different nationalities and profiles is now a key skill. For all these reasons, companies must transform themselves to meet the new needs of the talents they recruit, to ensure the diversity and richness of their teams, to consolidate their operations on a global scale and, finally, to adapt to a changing world.

Transforming a company’s culture means questioning all the behaviours in the company, but also the policy, commitments and processes, so that all these elements that make up the organisation reflect the values and beliefs of the employees. It is not just a question of adopting behaviours and ready-made sentences, but of deconstructing the tacit “rules” that regulate the life of the company and the unconscious, informal and non-verbal behaviours of each person. Thus, a cultural transformation is also an individual transformation, which upsets the ways of thinking of the employees, which makes the values shared by the group evolve, and concretely change the way employees act.

Corporate culture is defined with words and implemented with actions. Behaviours are the concrete testimony of an organisation’s culture. To ensure that change is successful, that attitudes are aligned with the company’s values, collective and individual coaching is crucial. The manager is a pillar of all major transformations, as they guide change by involving each employee in the great adventure that is corporate life. So, what skills must the manager develop to ensure the cultural transformation of his organisation?

Diversity and Inclusion

Our organisations are made up of people from different backgrounds and interact with a multitude of stakeholders around the world. The term diversity, as Dr Derrick Gay – an international educator specialising in intercultural competence, diversity and inclusion – points out, is often used to refer to people who are identified as ‘different’. But different from whom, from what? The term implies that there is a normality, but there is only a plurality of personalities, cultures, religious practices; ways of perceiving and experiencing the world. While the company is a place where societal changes can be brought about and developed, knowing how to disseminate a culture of inclusion and truly understand diversity is crucial for today’s managers if they want to accompany the cultural transformation of their organisation and encourage employee fulfilment. Working in a company that encourages different points of view, that listens to a variety of experiences, and where everyone can express themselves freely, has a positive impact on the overall performance of the team and the company.

Preventing Discrimination and Encouraging Diversity

Adaptability and Resilience

In physics, resilience is the ability of a body to absorb shocks. In psychology, it is the ability of an individual to cope with a difficult or stressful situation. As the COVID19 crisis has surprised us all and forced us to change our processes, resilience has become an urgent skill to develop. Indeed, employees and organisations today evolve through disruptions, which we must learn to overcome without being destabilised! This is the whole point of developing resilience in business. A resilient individual will be able to better manage stress, adapt more easily to an unforeseen situation and remain optimistic when faced with adversity. Resilience and adaptability are two highly sought-after soft skills. According to an Ifop Lavazaa study, adaptability is even one of the most valued soft skills in companies. Adaptability means knowing how to evolve in an environment that is different from the one you know, without letting yourself be conditioned or influenced by this new context. As a manager, developing the resilience of teams is key to fostering group cohesion and supporting the cultural transformation of the organisation. Overcoming hardship, being resilient together reinforces the feeling of belonging to a group, a tight-knit group in which we can rely on each other. Knowing how to adapt also means knowing how to work surrounded by different ways of thinking, doing and conceiving projects, which is key for organisations that wish to succeed in their cultural transformation.

From Individual to Organizational Resilience

Creativity and Innovation

Working in teams, especially when they are composed of diverse profiles, is an excellent way to foster creativity and innovation. To support the cultural transformation of companies, managers must favour co-creation and facilitate the expression of each individual. Creativity is sometimes innate, but it can be cultivated and developed through training. To stimulate teams and create true multicultural collaboration, managers must also stimulate their own creativity and spread this climate of the right to make mistakes, imagination, etc. All employees must feel legitimate to express their ideas, to experiment, but above all, to build collectively. The challenge of creativity for cultural transformation lies in the group’s ability to work collaboratively, to expose itself to different ways of thinking and to hear the points of view of the other members of the team. In addition, our new ways of working have also led to the emergence of new methods such as Design Thinking or Mind Mapping. These new methods, which are familiar to the new generations, promote team cohesion, unleash creativity and bring out innovative solutions. Eventually, in an organisation where everyone looks the same, ideas are similar, and questioning is more complicated. Creativity is therefore an essential element for successful cultural transformation, because it initiates everyone to work together and to imagine diverse solutions, just like the company.

Unleash your inner creativity

In conclusion, organisations are facing new challenges regarding their employees. New quests for meaning, new managerial paradigms, new demands, the company must transform itself to meet the values and expectations of today’s and tomorrow’s workforce. To promote cohesion, creativity and innovation, the manager must instil this culture of diversity in everyone, so that everyone understands it and promotes its inclusion. We are all different, and everyone is “abnormal” according to an established norm. The company must be nourished by this plurality, and must also put in place the means to achieve it. This is the cultural transformation and the manager is a pillar for its success.

New skills available on the Coorpacademy catalog!

Coorpacademy’s catalog is being renewed to better meet the training expectations of tomorrow. In a constantly evolving environment, it is necessary to know how to train continuously. To do so, it is crucial to identify the essential skills to be acquired. As mentioned in our article on the 10 key skills to be developed by 2025, identified by the World Economic Forum in its Future of Jobs 2020 report, training is essential to prepare companies and employees for the challenges that will disrupt them, and to anticipate the major transformations to come. While we already cover 100% of the skills identified by the World Economic Forum, we are investing in new skills for the future, such as sustainable thinking!

Therefore, we are glad to enrich our training catalog with 3 new skills. The ones that we, and the World Economic Forum, believe will shape the future of work in the years to come. In order to better accompany you in the training of your employees, in your upskilling or simply to feed your curiosity, discover the new skills to be developed on Coorpacademy:

Adaptability and Resilience

Showing adaptation and resilience is crucial in all circumstances. We can never say it enough, being prepared for the unexpected is essential to remain efficient and not to be destabilized by the obstacles we encounter. For companies, developing a culture of adaptability and resilience allows them to prepare for the unexpected, paradoxically. 2020 has shown that the unexpected is often confusing, which is why you should learn how to react to such situations, and do so before the next event.

Sustainable thinking

The next (r)evolution will be ecological and to prepare for it, we are adding the competence entitled “sustainable thinking” in the Coorpacademy catalog. The ecological transformation of companies involves numerous stakes and the changes it implies must be thought sustainably, in order to conceive an organization that would take into account its whole ecosystem (economic, social and environmental) to build a sustainable model. To begin the acculturation to these vital subjects, we’re adding the sustainable thinking competence to the Coorpacademy catalog!

Learning to learn

Because learning is not always easy, between notification and lack of concentration, we think it is important to go back to the basics: learning to learn. This is the theme of the new skill added to the Coorpacademy catalog. Rediscover the mechanism of your brain, to better understand the way it processes information and thus learn more efficiently. As we evolve in an uncertain world, learning to learn is essential to develop your adaptability and respond rapidly to the transformations of your profession. Become a learning ace with this new skill available on Coorpacademy!

By enriching the Coorpacademy catalog with new skills, we enable companies to promote their transformation(s). To ensure a successful digital transition, discover the 3 main skills to acquire:

Digital transformation: what if it is not over? Discover the top 3 skills for a successful transition

To discover in detail the new skills available in the Coorpacademy catalog, click here.

How Manor’s top executives and managers train on soft skills and digital culture: exclusive interview of Graziella Ribic

Manor is the largest department store chain in Switzerland. It has its own online shop. With a market share of 60%, it is the market leader. The company employs around 9,750 people in its 60 department stores, 28 Manora restaurants, 31 Manor Food supermarkets, 4 distribution centres and in its headquarters in Basel. Tradition and innovation come together in this company; since its founding in 1902, it has reinvented itself time and again. After all, change is – and will remain – a great constant. As the dynamic, fast-paced and innovative company that it is, Manor began working with Coorpacademy in October 2018, mainly to help its employees adapt to digitalisation.

The partnership with Coorpacademy is based on the following premises: no content generated, but the desire to train Manor employees on topics related to digital culture, the future of retail, management and leadership skills. On the occasion of the beginning of this partnership, we met with Graziella Ribic, Head of Executive Development, who is leading the project.

How does Manor implement its innovation strategy in everyday life, particularly in the areas of human resources and employees’ personal development? What does the company do in real terms?

We offer a range of professional development courses in these four areas: Digital Basics, Sales, Leadership and Purchasing. These courses are tailored to the future needs of the company and of the market, which we continually adjust in the face of emerging changes. For example, we are currently offering our managers the ‘Leading Change’ training course, which is made of 2 parts: digital courses with Coorpacademy and a subsequent classroom training component. In addition, our managers have free access to all Coorpacademy course offerings. This allows them to engage in continuous training in an independent manner on a whim.

You already have a process for designing training content. What were the requirements and what did you like so much about Coorpacademy and its catalogue that you wanted to add it to your existing content catalogue?

Since we were primarily looking for content and methods that would help us in the areas of digitalisation and leadership, Coorpacademy suited us immediately. The playful approach also appealed to us, as we already make sure our self-made e-learning courses have content that is as easy to understand as possible and that the knowledge is tested using short quizzes. The option of doing a five-minute learning session on a break or on the go is something that really goes down well with us, as our days usually have too few hours. Such short learning nuggets always fit in somewhere in the day!

Why do you think having a proper digital culture and learning soft skills are a key 21st century challenge?

Digitalisation has brought with it – and continues to bring with it – so many innovations that directly or indirectly change our daily lives. Who can imagine life without smartphones today? And we must know about all these innovations and learn how to use them. People who cannot keep up will one day – sooner rather than later – be left standing puzzled in front of a machine, helplessly looking around for staff that will no longer be available. But in my opinion, the question will not be one of ‘humans or machines‘ but rather of ‘both humans and machines‘. There will be areas where machines will dominate, but there will also be areas where humans will prevail. In order to find our way in daily life, we need to engage with the digital world. After all, digitalisation has come to stay.

Thank you very much.

Thank you.

Discover Graziella Ribic’s interview in video! (in German).

Computational thinking: a key skill in the 21st century

In a world increasingly dominated by automation we need to equip employees with skills that complement computer technology and learn to work in partnership with robots.

Jean-Marc Tassetto, co-founder of Coorpacademy, wrote this new piece published in TrainingZone, the UK’s leading learning & development publication. As employees will need to have abilities that complement digital technology in the future, bringing a computational/programming-like approach into all of our approaches to work will be become a must-have 21st century skill to thrive in the Fourth Industrial Revolution.

Discover the complete article here!

Here are some extracts of the article.

“In the decade since computational thinking (CT) was first formulated by then Carnegie-Mellon Professor Jeannette Wing, it has been emerging as a really powerful universal problem solving technique, in particular for helping us all to work better with automation technologies.

Hence Stephen Wolfram, inventor of the plain English Wolfram programming language, and an advocate of early years computer science, defines the approach as being”about formulating things with enough clarity, and in a systematic enough way, that one can tell a computer how to do them.”

[…]

“So could CT [Computational Thinking] be the way to bridge that gap between hard and soft skills? Yes, because not everybody will be in need of hard programming proficiency.

This could mean skills associated with the cloud, analytics, mobility, security, IoT and blockchain. There is also growing consensus that we have to introduce a computational/programming-like approach into all of our approaches to work.

After all, topping the list of the World Economic Forum’s recent list of essential skills necessary for thriving during the Fourth Industrial Revolution is the skill of ‘complex problem solving.’”

[…]

“What does this look like in practice? Let’s say you’ve agreed to meet your friends somewhere none of you have ever been before. You would plan your route before you step out of your house.

You might consider the routes available and which route is ‘best’ – this might be the route that is the shortest, the quickest, or the one which goes past your favourite shop on the way.

You’d then follow the step-by-step directions to get there. In this case, the planning part is CT, and following the directions is like programming.”

Discover the full version here on TrainingZone’s website.

And discover other pieces from Jean-Marc Tassetto:

Improving workplace e-learning for employees.

Is e-learning about to go through a major transformation?

Is e-learning on the brink of an engagement revolution?

World Economic Forum: the top 10 skills you’ll need for the future of work

The second issue of the World Economic Forum’s “Future of Jobs” report predicts the loss of 75 million jobs by 2025. But it also predicts the creation of 133 million jobs thanks to the digital revolution. A positive balance of 58 million jobs; pretty optimistic, right?

Yes, at the condition of learning and training on tomorrow’s skills in the meantime. Amongst most sought-after jobs, we’ll obviously find numerous jobs related to new technologies and digital applications such as machine learning, AI, big data: data scientists, developers, growth hackers… Other in-demand profiles will be more “classical”, such as sales representatives, marketing directors or learning officers… But uncertainty still lays in the future. One thing is certain though: the more you’ll work on your soft skills in addition to your hard skills, the more you’ll navigate easily tomorrow’s job market.

The World Economic Forum advises us on the essential skills to develop today and tomorrow, with predictions for 2022! They are essentially soft skills… The good thing is, more than 90% of skills identified by the World Economic Forum are addressed and covered by Coorpacademy’s course catalogue.

Today:

Analytical thinking and innovation
Complex problem-solving
Critical thinking and analysis
Active learning and learning strategies
Creativity, originality and initiative
Attention to detail, trustworthiness
Emotional intelligence
Reasoning, problem-solving and ideation
Leadership and social influence
Coordination and time management

What will change tomorrow?

Active learning, learning capabilities and creativity will make a difference and climb up the ranking of most in-demand skills for 2022; emotional intelligence and leadership abilities will keep being sought-after. Computational thinking and programming become crucial:

Analytical thinking and innovation
Active learning and learning strategies
Creativity, originality and initiative
Technology design and programming
Critical thinking and analysis
Complex problem-solving
Leadership and social influence
Emotional intelligence
Reasoning, problem-solving and ideation
Systems analysis and evaluation.

Find out more about the WEF’s complete report here.

And discover Coorpacademy’s soft skills training catalogue which targets these crucial skills for the future of jobs!

Skills development: it’s time to revamp learning culture

This piece by Jean-Marc Tassetto, co-founder of Coorpacademy and former Google France CEO, has been published in Personnel Today. If you want to read it in its original form, it’s here!

With PwC recently predicting that artificial intelligence will replace seven million jobs by 2037, employees need to learn new skills to reduce the risk of being displaced by new technology. But Jean-Marc Tassetto, co-founder of Coorpacademy and former Google France CEO, warns the UK’s current ways of developing employees’ skills are inadequate.

By now it should come as no surprise that employees in all sectors will soon need to work alongside technologies such as artificial intelligence, with many having to change jobs or reskill as technology develops.

But in order to equip employees with the skills needed to thrive, professionals in learning and development need to create a culture that delivers life-long learning at work. This is imperative for developing the skills organisations require now and in the future, and in attracting and retaining talent.

However, there is one problem – we’re not doing it.

Learning teams provide the resources, tools and time to support skills development – considering the career plans of staff, booking the armies of trainers and making hundreds of hours of relevant content available. But many are missing the needs of the recipient.

Traditional training culture seems to assume learners are passive objects that simply get shuffled in and out of training rooms. Yet for any training to succeed, it’s essential that employees buy into the concept and stop seeing training as something forced upon them.

Engagement is low

Corporate learning is currently in a state of crisis. According to research from Towards Maturity, 44% of L&D leaders report that staff are reluctant to engage with online learning. Engagement rates are perilously low – as little as 5-10% − and course completion rates can be as low as 2-3%, research by the University of Graz in Austria has found.

Translated into business reality, this means the small number of people who go on training courses or download company-mandated e-learning modules barely complete what HR and L&D teams think they do.

To stop corporate learning being a poor investment, this culture needs to change. In particular, if we are serious about our commitment to reskilling and upskilling workers to prepare them for the future, we need a way to connect with them as learners and find a better way to deliver what they want.

We also need to rethink the way content is delivered. We have to ask ourselves if it’s realistic to expect people to stop everything they’re doing and sit in front of a trainer with a PowerPoint presentation and a laser pointer for eight solid hours.

Plugging the gap between L&D and staff

But change is coming and a new generation of digital tools has emerged to plug the gap between L&D teams and the disengaged learner.

Global analyst Gartner found that “learning experience platforms”, which prioritise learners’ experiences and ease of use, will become invaluable as attitudes to learning change.

Training strategies should consider the reality of how people learn; content should always be available remotely – increasingly via mobile – and at the learner’s convenience in bite-sized chunks, making use of video, gamification and collaboration.

What does that look like in practice? Very much like what employees are already doing in their day-to-day lives. We live on our phones: making dead time waiting for a train or a phone call useful, turning to the internet to plug a lack of understanding, and playing a mobile game for a few minutes to let off a bit of steam.

“Training strategies should consider the reality of how people learn; content should always be available remotely”

Imagine if you delivered your training that way – mobile, always available, in short bursts, and, where appropriate, in a quiz format? Need to know about Blockchain? Employees could either be sent on a two-day residential course once a year, or offered a way to consume five to 10 minutes of useful, tailored content when they want or need it.

This is a new, powerful and flexible way for L&D teams to help learners to reach a certain level of knowledge day by day. These methods, alongside more traditional elements, can help develop a more user-centric learning culture.

Of course face-to-face training to hone certain practical skills is still part of that user-centric model. But a customised learning experience platform approach will mean employees are more likely to be thoroughly engaged in the training they need to keep pace with the changing world of work.